Terms of service
Welcome to Design Medina!
These terms and conditions outline the rules and regulations for the use of Design Medina's Website, located at designmedina.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Design Medina if you do not agree to take all of the terms and conditions stated on this page.
License
Unless otherwise stated, Design Medina and/or its licensors own the intellectual property rights for all material on Design Medina. All intellectual property rights are reserved. You may access this from Design Medina for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Design Medina
Sell, rent or sub-license material from Design Medina Reproduce, duplicate or copy material from Design Medina Redistribute content from Design Medina
right of withdrawal
Return policy
Return is at your own expense and you are personally responsible for the shipment being returned. You must always contact us via infodesignmedina@gmail.com in the event of an approved return and a lost return is not approved. If you want to be insured, send the return by registered mail so that it arrives at the right place. The refund takes place after we have received the item. If you would like to exchange the product, a new shipping cost will be added for the new product.
The right of withdrawal applies for 14 days from the day you received the item. To book a return email to infodesignmedina@gmail.com and let us know which order applies.
Sale Items
You are obliged to keep the item in its current condition and used items are not accepted. when returning your shipment, the item would be packaged in its original packaging. The right of withdrawal does not apply to custom-made designs that are tailored especially for you and has a clear personal touch according to your wishes.
Please note that sale items cannot be returned for a refund. However, we do offer exchanges for other items or sizes, subject to availability.
To request an exchange, please contact us within 7 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached.
The return should be sent to
Design Medina
Stensjögatan 48 21675
Malmö Sweden
Organizationsnummer: 980103-5768
Complaint
Design Medina quality ensures all products before they are sent to you. should the product still be damaged when it arrives, we again agree with current consumer protection legislation to remedy the error free of charge. You must always contact us via email infodesignmedina@gmail.com and for approval.
Before returning a defective item. Afterwards describe the error as much as possible and attach 1-5 pictures where the error is clearly visible.
If you would rather keep the product if it is damaged, you can take advantage of the discount, but you still need to attach pictures with an explanation of the fault. you will receive an answer via email about which discount applies to the error.
Ordering and Delivery
When you have completed your order, you will receive an email with an order confirmation provided that you have entered your email address. in the confirmation you will find all information about products, price and delivery address. If there is an error in the order confirmation, you should always contact via infodesignmedina@gmail.com
Design Medina aims to ship orders within 1-5 working days. If the product you ordered is especially just for you, it may take longer. During the high season, delivery may take longer.
Payment
You can pay for your goods by card purchase from a valid Visa or Mastercard payment card. Design Medina reserves the right to check the validity of the payment card and the buyer's address details. Purchases may be denied as a result of these checks.
Price and fees
The prices indicated at Design Medina include 25% VAT. Delivery costs are stated at checkout. Design Medina shipping cost is 199 SEK. Inside Sweden is 69 SEK. Any costs for return shipping are at your own expense. More then 3kg packages are charged with 400 SEK. If you order more than 3000 SEK the shipping will be for free.
About services
You can order a special product tailored just for you. You can design yourself or choose to have Design Medina design for you. In case of return or right of withdrawal conditions.
Company information
Design Medina
Stensjögatan 48 21675
Malmö Sweden
Organizationsnummer: 980103-5768